RETURNS
We’re bummed if you’re not 100% satisfied with the items you received, If for any reason you are not satisfied, please return or exchange the item(s) within 30 days from the day you have received your order and in its original condition. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Used items are not suitable for return or exchange and will be returned.
We offer 30 days return guarantee.
The reasons why the customer can take return/refund. It is given below
-Wrong product
-Products Expired
-Product damaged in shipping
-Product tampers
Return method by mail
Condition: New
REFUNDS (IF APPLICABLE)
All transactions, including refunds, will be processed securely via PayPal or Stripe. You can refer to our Terms &Conditions page for more information. We will usually refund you within 7 business days. The refund will be issued to the original payment account, as per your request. Depending on the banking process, some working days may take longer. Please contact us if you notice that the refund takes too long to reach you.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@chinesetea4u.com, You can also call us: +1 307 886 4713
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chinesetea4u.com and wait for our reply we will send you the address where you send your item back for exchange.
RETURN SHIPPING COST:
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us: Mon-Fri 8am-6pm EST
Address: 3909 Hood Avenue, San Diego, California, CA 92121
Email Address: info@chinesetea4u.com
Phone : +1 307 886 4713